Privacy & Terms

Effective date: September 01, 2026
Last updated: September 10, 2026

We appreciate your decision to use our website customwindowsrus.com and to trust us with your valuable personal information. In this document, we seek to explain in the clearest terms possible our privacy practices. We strongly encourage you to read this document (and any other related documents) carefully before using the website. If there are any terms or conditions in this document that you do not agree with, please do not use the website, or in case you are already using it, please discontinue the use immediately. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.

1. Introduction

Custom Windows and Exterior Design, Inc (“Custom Windows and Exterior Design,” “we,” “our,” or “us”) is committed to protecting the privacy of visitors to our website at customwindowsrus.com (the “Site”).

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. Our Site is informational only; we do not sell products, process payments, or maintain user accounts. The primary way we collect personal information is through our contact form.

By using our Site, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information you provide to us

When you submit our contact form, we collect the information you choose to provide, which may include:

  • Your name
  • Email address
  • Phone number
  • Company name or job title
  • The content of your message

You are never required to provide this information. Submission of this information is voluntary; you may always decline to provide it, though this may limit our ability to respond to your inquiry.

B. Information collected automatically

IP address (contact form): When you submit our contact form, your IP address is logged by Contact Form 7 for spam prevention and fraud protection. This is a legitimate security measure, and IP addresses collected in this way are retained for up to 90 days.

IP address (security): Our security plugin temporarily logs IP addresses when a failed login attempt is detected on our website. This data is used solely for security purposes when someone tries to log in to the website.

Analytics data: We use Google Analytics 4 (GA4) to collect information about how visitors use our Site, including:

  • Pages visited
  • Time spent on pages
  • Traffic sources
  • General geographic region

Cookies and tracking technologies: Our Site uses cookies as described in the Cookies section below.

C. Information we do not collect

We do not collect payment information, Social Security numbers, government ID numbers, health information, or any sensitive personal information. We do not knowingly collect personal information from children under the age of 13.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to inquiries: To respond to messages submitted through our contact form.
  • Security: To protect our website from spam, fraud, and unauthorized access.
  • Analytics: To improve our website performance, content, and user experience Site
  • Legal compliance: To comply with applicable laws and regulations.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We do not share your personal information with third parties for their direct marketing purposes.

We may share information in the following limited circumstances:

  • Service Providers: We use third-party services, including Google Analytics, hCaptcha, Cloudflare, and CookieYes, which receive certain technical data as described in this policy. These providers are bound by their own privacy policies and data processing terms.
  • Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

5. Cookies

Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your choices on our websites and other information.
Our Site uses cookies to enable certain functionality and to analyze site traffic. Below is a summary of the cookies we use.

6. Third-Party Services

We use the following third-party services on our Site. Each has its own privacy policy governing how it handles data.

A. Google Analytics 4

We use Google Analytics 4 to analyze site traffic. Google may process data on servers outside the United States. For more information, see Google’s Privacy Policy at policies.google.com/privacy.

B. Google Search Console

We use Google Search Console to monitor our Site’s performance in Google Search. This tool operates server-side and does not set cookies on visitors’ browsers.

C. hCaptcha

Our contact form uses hCaptcha to prevent spam. hCaptcha may collect device and interaction data to verify you are human. See hCaptcha’s privacy policy at hcaptcha.com/privacy.

D. Cloudflare

Our Site is protected by Cloudflare, which provides security, performance, and reliability services. Cloudflare may process visitor IP addresses and set security cookies. See Cloudflare’s privacy policy at cloudflare.com/privacypolicy.

E. WP Engine

Our website is hosted by WP Engine, a managed WordPress hosting provider. Data transmitted through our Site is processed and stored on WP Engine’s servers. See WP Engine’s privacy policy at wpengine.com/legal/privacy.

E. CookieYes

We use CookieYes to manage cookie consent on our Site. CookieYes stores your consent preferences and maintains a consent log. See CookieYes’s privacy policy at cookieyes.com/privacy-policy.

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy:

  • Contact form submissions: Retained for up to 3 years for business correspondence purposes, then deleted.
  • Contact form IP addresses: Retained for up to 90 days for spam prevention, then deleted.
  • Security logs: Our security plugin temporarily logs IP addresses when a failed login attempt is detected on our website. This data is used solely for security purposes when someone tries to log in to the website.
  • Analytics data: Analytics data is retained for the minimum period necessary to understand site traffic trends.
  • Cookie consent records: Consent logs are retained for 180 days, consistent with our cookie consent expiration period.

8. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We extend the following rights to all US residents, regardless of state:

  • Right to know: You have the right to know what personal information we collect about you and how we use it.
  • Right to access: You have the right to request a copy of the personal information we hold about you.
  • Right to correction: You have the right to request that we correct inaccurate personal information we hold about you.
  • Right to deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to opt out of data sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information. You can opt out at any time using the “Do Not Sell or Share My Personal Information” link in our footer.
  • Right to non-discrimination: We will not discriminate against you for exercising any of your privacy rights.

We will respond to verified rights requests within 45 days. We may extend this period by an additional 45 days when reasonably necessary.

A. California residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to limit the use of sensitive personal information and the right to opt out of automated decision-making. To submit a California Privacy Rights request, email us at inquiries@cwedfl.com with the subject line “Your California Privacy Rights” and include your name, address, and the nature of your request.

B. Residents of other states

Residents of Florida, Texas, Virginia, Colorado, Connecticut, Utah, North Carolina, and other states with comprehensive privacy laws may also have rights similar to those described above. To exercise any of these rights, please contact us using the information below.

C. Your choices regarding analytics

You can control how analytics data is collected on our Site in the following ways:

  • Do Not Sell or Share: Click the “Do Not Sell or Share My Personal Information” link in our footer to opt out of non-essential cookies at any time.
  • Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout to prevent GA4 from collecting data across all websites you visit.
  • Browser settings: You can delete or block cookies at any time through your browser settings. Different browsers offer various methods to block and delete cookies. You can adjust your browser settings to block or delete cookies at any time. Below are links to instructions for major browsers:
  • Do Not Track and Global Privacy Control: Our Site does not currently respond to “Do Not Track” browser signals.

10. Children’s Privacy

Our Site is intended for business use and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at inquiries@cwedfl.com and we will promptly delete it.

11. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or loss. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:

Custom Windows and Exterior Design, Inc
inquiries@cwedfl.com
352-787-9797
3606 Parkway Blvd
Leesburg, FL 34748

Terms of Use

1. Acceptance of Terms

By accessing or using customwindowsrus.com, you agree to be bound by these Terms of Use. If you do not agree, please do not use this Site.

2. Permitted Use

This Site is provided for informational purposes only. You may not use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site.

3. Intellectual Property

All content on this Site (including text, images, logos, graphics, and service descriptions) is the property of Custom Windows and Exterior Design and is protected by applicable copyright and intellectual property laws. © 1987–2026 Custom Windows and Exterior Design, Inc. All rights reserved.

Reproduction, redistribution, or retransmission of any content without prior written consent from Custom Windows and Exterior Design is strictly prohibited.

4. Links to Third-Party Sites

This Site may contain links to third-party websites. Custom Windows and Exterior Design is not responsible for the content or practices of any linked sites and provides these links for convenience only.

5. Contact Form / Communications

Submitting a contact form, requesting an estimate, or otherwise communicating with us through this Site does not create a contract or any binding obligation between you and Custom Windows and Exterior Design. A project relationship begins only upon execution of a written agreement signed by both parties. Please do not submit confidential or sensitive information through this Site.

6. Estimates, Quotes, and Pricing

This Site does not process transactions, generate binding quotes, or accept payment. Any pricing information, cost ranges, budget figures, or return-on-investment estimates that appear on this Site are general and illustrative only. They are not offers, quotes, or estimates for your project, and they do not create any obligation on our part.

Estimates and quotes for your project are prepared separately following a consultation and assessment of your specific property, scope, and material selections. Requesting information, submitting a form, or scheduling a consultation through this Site does not constitute a contract or reserve any pricing.

All project terms, including scope of work, pricing, payment terms, timelines, warranties, and any changes to a project, are governed exclusively by the written agreement signed by both parties. In the event of any conflict between information on this Site and a signed agreement, the signed agreement controls.

7. Promotional Offers

From time to time we advertise limited-time promotions, specials, or incentives on this Site. Each promotion is subject to the specific terms, conditions, and disclaimers published with that offer, including any stated eligibility requirements, exclusions, and expiration dates.

Promotions may be modified, suspended, or withdrawn at any time without notice, and availability may be limited. Unless expressly stated otherwise, promotions cannot be combined with other offers, discounts, or promotions, and apply only to agreements signed during the promotional period.

In the event of any conflict between a promotional advertisement and a signed agreement, the signed agreement controls.

8. Disclaimer of Warranties

The information on this Site, including blog articles, remodeling guides, design ideas, cost estimates, and frequently asked questions, is provided for general informational purposes only. It is not professional design, construction, engineering, structural, or contracting advice, and should not be relied upon as a substitute for consultation with a qualified professional regarding your specific project and property.

Cost figures, timelines, return-on-investment estimates, and recommendations are general in nature and will vary based on your property, local building codes, permitting requirements, material availability, and project scope. Any care, maintenance, or installation guidance is general and may not be appropriate for your specific materials or conditions; always follow the manufacturer’s instructions for your products.

Custom Windows and Exterior Design makes no representations or warranties, express or implied, regarding the accuracy, completeness, or suitability of the information on this Site.

9. Reviews and Testimonials

This Site displays customer reviews and ratings, including reviews published on third-party platforms such as Google, Yelp, Nextdoor, Facebook, and the Better Business Bureau. These reviews reflect the individual experiences and opinions of the customers who wrote them.

Reviews are the opinions of their authors and are not statements by Custom Windows and Exterior Design. Individual results vary based on project scope, materials, property conditions, and other factors, and the experiences described in any review are not a guarantee or prediction of the results you will receive.

Ratings and review content displayed on this Site are provided by third-party platforms and may not reflect the most current reviews available on those platforms.

10. Limitation of Liability

To the fullest extent permitted by law, Custom Windows and Exterior Design shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this Site, including damages arising from reliance on any information, content, or materials provided on this Site.

11. Indemnification

You agree to indemnify and hold harmless Custom Windows and Exterior Design LLC, its officers, employees, and agents from any claims, damages, losses, or expenses, including reasonable attorneys’ fees, arising from your use of this Site, your violation of these Terms, or your violation of the rights of any third party.

12. Accessibility

Custom Windows and Exterior Design is committed to making this Site accessible to all visitors, including people with disabilities. We are working to improve accessibility on an ongoing basis.

If you have difficulty accessing any content on this Site, or if you encounter an accessibility barrier, please contact us at inquiries@cwedfl.com or 352-787-9797 and we will work to provide the information or assistance you need.

13. Governing Law

These Terms of Use are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Lake County, Florida.

14. Changes to These Terms

We reserve the right to update these Terms of Use at any time. Changes take effect upon posting to this page. Continued use of the Site constitutes acceptance of the updated terms.

15. General Provisions

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Custom Windows and Exterior Design regarding your use of this Site. Any project we perform for you is governed separately by the written agreement signed by both parties, which controls in the event of any conflict.

No Waiver. Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

Assignment. You may not assign or transfer your rights under these Terms. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Contact. Questions about these Terms may be directed to:
Custom Windows and Exterior Design LLC
inquiries@cwedfl.com
352-787-9797
3606 Parkway Blvd. Leesburg, FL 34748